RETURNS
Returns & Exchanges – The Creator Tools
At The Creator Tools, we want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to make it right.
🛍️ 30-Day Hassle-Free Returns
If you’re not completely satisfied with your purchase, you can return most items within 30 days of delivery for a refund or exchange.
✅ Eligibility for Returns
To be eligible for a return:
- Item(s) must be unused and in original packaging
- Must include all original accessories and manuals (if applicable)
- Return must be initiated within 30 days of receiving your order
🚫 Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable digital products
- Items marked as “Final Sale”
- Opened or used personal-care items (e.g., ear-worn microphones)
💸 Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 5–7 business days
- Shipping costs are non-refundable (unless the return is due to our error)
📦 Damaged or Defective Items
Received something damaged or not working?
We’re sorry! Please contact our support team within 7 days of delivery with
your order number and photos of the issue:
📧 support@thecreatortools.com
🕒 Late or Missing Refunds
If you haven’t received your refund:
- First check your bank or credit card account
- Then contact your payment provider—it may take a few business days to process
- Still no refund? Contact us at support@thecreatortools.com
🙋 Need Help?
We’re here for you. For any questions regarding your return, refund, or exchange, reach out to our customer support team anytime.
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